SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide1. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Customs charges and taxes
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us.
We will not be responsible for the following:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyOutdoorPal. (i.e. not cleared by customs, delayed by a natural disaster).
- Delays caused by the customs department in your country.
- Other exceptional circumstances outside the control of MyOutdoorPal.
For further details of charges, please contact your local customs office.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Refunds can be made only if you have received the wrong item.
*You can submit a refund request within 7 days after you have received the item. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14
days.
1. Some products do not support free shipping.
Arrived in only 14 days with registered mail. This is truly a high quality product. It tested well with a winter's sun at 51° N. It included two carabiners and a microUSB charge cable. Highly recommendable for hiking or emergency charging in a power blackout!
All OK
Good quality. Works well.
All perfect!
Despite a problem with delivery, the store sent another product immediately, and everything worked out.
Fantastic product allowing you to be "green" and keep the juice in your mobile devices on-the-go Very solid product - very well made
After a little delivery problems the product arrived! It works perfect, thx
According to the description. To see in use
Apart from A small roasting of package number, to which the store replied very quickly, he arrived well. Product well presented in its box, looks good, I'm trying to charge my mp3 but there are many clouds. I would make an addition later
The store is honest and good and the goods arrived quickly thanks
Charger works perfectly. I am very satisfied with this product. It gives 5.11 volts and 1.08 amperes. I guess in the summer under direct sunlight will give 2 amperes. But for now is amazing. Thank you store
Works all OK
Super stuff! Charges phone faster than powerbank.
Tskler's
Goods according to the in advertising
memnun
ok
Received the goods, was well packed. No visible damage was detected. I did not check for efficiency. Delivery in Kostanai took more than a month, served without problems. I recommend
top
The charger looks presentable, it turned out to be quite miniature. Charges phones (for 50% smartphone charged for about an hour), e-book and paverbanks. Charges in sunny and just clear weather. When cloudy, there is no sun, and also in artificial lighting in the rooms-does not charge. In general, the purchase is satisfied.
The weather is cloudy and rainy. I kept it out. It works. Thank you very much either this store and Jennifer for your interest and relevance. Because first the wrong product was sent to me, I think it belongs to someone else, went to different city, contacted the store and quickly re-shipped it to me, and they got it to me in a short time.
Thank you!
Excellent product. Seller communicates well and quickly. My first shipment was lost but the store has sent a new product and it functions very well.
Fast delivery (24 days to CH) in excellent condition. There was an issue likely with wrong tracking number, but now it arrived, fast enough to get 5 stars. On this hazy late summer day I get 5V 1.3A to charge my power bar, excellent for this size and price. Thank you.
I am very happy with this solar panel. Small and lightweight, perfect for mountain trips and camping. Packed very nicely, and it is perfect for a gift to someone that likes hiking. Tested the panel in late afternoon, september low sun in Norway. I did not expect much, but the panel still produced one amp, but the voltage dropped fast as the resistance increased. It charged my telephone fast. Thank you store, excellent! I buy more if I get them for $25 again.