SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide1. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Customs charges and taxes
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us.
We will not be responsible for the following:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyOutdoorPal. (i.e. not cleared by customs, delayed by a natural disaster).
- Delays caused by the customs department in your country.
- Other exceptional circumstances outside the control of MyOutdoorPal.
For further details of charges, please contact your local customs office.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Refunds can be made only if you have received the wrong item.
*You can submit a refund request within 7 days after you have received the item. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14
days.
1. Some products do not support free shipping.
Australian Dollar (AUD)
Bangladeshi Taka (BDT)
Brazilian Real (R$)
British Pound Sterling (£)
Brunei Dollar (BND)
Canadian Dollar (CA$)
Chinese Yuan (CN¥)
Euro (€)
Hong Kong Dollar (HK$)
Indian Rupee (Rs.)
Indonesian Rupiah (IDR)
Japanese Yen (¥)
Malaysian Ringgit (MYR)
Mexican Peso (MX$)
New Taiwan Dollar (NT$)
New Zealand Dollar (NZ$)
Philippine Peso (PHP)
Russian Ruble (RUB)
Singapore Dollar (SGD)
South Korean Won (₩)
Thai Baht (฿)
US Dollar ($)
The parcel came! The box is bent, and the clock itself came in general condition! I'm happy. :: D
Good quality, came very quickly (walked less than a month). Charging fit well. Already 5 hours i order, only once came the wrong color, but the store said that he sent the desired strap (it took 4 months, and did not receive)
The order is satisfied. Fast shipping. Thank you store!
recommended
The watch is good for such a price.
Have not yet tried ordered not for myself later i will add
Good watch. Everything works
The product is super, everything works, to the program connected, works well, shows pulse, pressure, steps, burned calories, location
Went quickly, looks great, everything works, the battery holds 2-3 days i recommend.
The order went about 3 weeks to the tver region, got unharmed, packed perfectly, the only problem that not with all phones connect the same, sometimes there are problems, the application yoho sports, has several functions, counting steps, pulse, pressure, clock, alarm clock and many different settings, Compared to mi gang 3 look not so high quality, but the price is 3 times less, but also would not say that they are much worse, the order is satisfied
Came quickly, the work has not yet been used, but for the appearance, everything is super, the strap is whole.
Ordered pink came red but it's not so bad
Very good watch. Everything is exactly shown. I recommend the store.)
The order came quickly for 3 weeks to ulyanovsk I order a second time. For hours satisfied, no complaints, everything works.
Matches the description, good for your money
Thank you came very fast and well packed. Now i must learn to use it. How long should i charge it? Thank you