SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide1. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Customs charges and taxes
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us.
We will not be responsible for the following:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyOutdoorPal. (i.e. not cleared by customs, delayed by a natural disaster).
- Delays caused by the customs department in your country.
- Other exceptional circumstances outside the control of MyOutdoorPal.
For further details of charges, please contact your local customs office.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Refunds can be made only if you have received the wrong item.
*You can submit a refund request within 7 days after you have received the item. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14
days.
1. Some products do not support free shipping.
Quickly the burner got. Funny. Working. It burns so well. One minus-on a large flame itself quickly heats up, and transfers heat to the balon.
All class! It was three weeks before minsk
In the case did not check, it came very quickly 12 days to the rostov region. Includes a good velvet pouch
Arrived all OK, still can not test, looks very robust
Tracking was interrupted in the stage "left the country of origin", further tracking was missing. But it came relatively quickly, in some two or three weeks.
Cool thing, very light, came quickly, everything works!
Product polunil. I liked the packaging, packed in a velvet bag. Check showed work top!!!
pretty fast delivery burner looks firm and decent quality. can be set on very small fire as well as intense. paws of burner got red during heating, but still keep pot steady. one thing as cons - they are not really equal, so you need to bend them a little if you want to have really horizontal position of cattle on the top. boils 0,5l of water in 2 min in regular jar without heat exchanger. at summer. looks like really nice but for lightweight travels where stove isn't so dramatically important (I'm not sure still it's worth trusting). so far I'm happy with purchase
Fast delivery, good quality.
The parcel reached pskov in 11 days! This is a record :)) it has not yet been possible to check, because. It was not necessary cylinder at hand. And so the burner is good, nothing hangs. Very compact, can be put in your pocket. Let's see how it shows itself in the work.
Looks good, but such a baby. 2 weeks to st. petersburg
Fast delivery, just over 2 weeks. Reasonably good quality for price a lil bit rough around the edges but not too bad. have used twice now, no problems yet.
It looks tough and good quality, not tested. Very small size and weight. Fast shipping. Recommended
In the work did not try
Delivery in 10 days product super small and light as the description
Received in a couple of weeks. Everything corresponds to the description.
I arrived very quickly. The burner with its task copes for five.
Delivery is fast, quality is good. Everything works
Super! The order came 10 days before tula!!!
Unexpectedly small and compact burner. everything works.
works as expected, but I wont leave it burning for long, the gas tank gets a bit too hot(burner does not have good heatbreak)
Funny thing. At first glance it seems hlupinka, but like everything is done qualitatively, except for fastening holders-somehow hang out easily. Maybe it's just me. Separately, i also bought an adapter for camping cylinders (they are easier to buy). In practice i have not yet experienced how in the matter i will not say anything-i will try to supplement the review.
The order came in the specified time. The burner is light, in a dense bag, the cylinder sits well, in work until i checked
The store did not pack, but simply put in a cellophane bag, on the road crushed. One leg is bent and strongly lyuftit.
Great burner. Super fast shipping. From hong kong to st. petersburg 5 (!!!!) days.