SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide1. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Customs charges and taxes
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us.
We will not be responsible for the following:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyOutdoorPal. (i.e. not cleared by customs, delayed by a natural disaster).
- Delays caused by the customs department in your country.
- Other exceptional circumstances outside the control of MyOutdoorPal.
For further details of charges, please contact your local customs office.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds can be made only if you have received the wrong item.
*You can submit a refund request within 7 days after you have received the item. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14
1. Some products do not support free shipping.
Went to yekaterinburg for 2 weeks.
Beautiful bicycle helmet! very light and comfortable. Easy to snap on the black visor, the helmet came with straps already in place. Turn light right or left to tighten or loosen the helmets fit. ♡
Very good quality of the product arrived first than other products i had commissioned before it is very fast shipping
fast n perfect
For such a price helmet worthy
It came very fast, and it's very good, good quality price.
Fast delivery, 10 days. Articles as in the picture. The quality looks good, I would not recommend it to do mountain biking on technical ground but for the ride it goes very well
Very good like
Wyglada niezle, convenient and lightweight.
Helmet agon, i like, sent quickly, it came before expected, just to start cycling.
Yakisniy's goods. Хоч in the lichtariku bula is not a robot battery. Ale selvez nadyslav photo yak ya zaminichi. And all the best. It is a pity that rosmiri to scour l, i think we saw the bi on my head). And so all good). I recommend
Very nice to big for me needed smaller size other than that all good.
My wife delighted with this product
The size is all good, excellent
The helmet is very good. Looks like quality. The almoadilla very well and the perfect taillight.
good helmet and good price
Very good product as described and arrived very early expected congratulations to all the performance of delivery product excellent store
Order delivered successfully and with quality in package and product, recommend the store and store
Good helmet, came quickly. Light, on the head sits comfortably, adjustment well adjusts the girth. Well packed.
Light helmet. Such fast delivery!!! Thanks to the store. Flashlight behind shines!))))
Thank you very much i received everything and corresponds to the description and order!
Supermooi. And finally a 62 which also really matches
Pleasantly surprised for good with this price the helmet meets well
Helmet seems not bad, for their money. The visor does not hold tight Went to transbaikal 1,5 months.