SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide1. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Customs charges and taxes
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us.
We will not be responsible for the following:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyOutdoorPal. (i.e. not cleared by customs, delayed by a natural disaster).
- Delays caused by the customs department in your country.
- Other exceptional circumstances outside the control of MyOutdoorPal.
For further details of charges, please contact your local customs office.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Refunds can be made only if you have received the wrong item.
*You can submit a refund request within 7 days after you have received the item. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14
days.
1. Some products do not support free shipping.
15 May 2019 09:53
11 Apr 2019 11:46
I recommend the store, answered quickly, until i checked, i will buy batteries to leave feedback, while all the norms. 13 May 2019 09:15
04 May 2019 03:51
wonderfull 25 Apr 2019 01:00
K l a s s!!!! I liked everything! Ready for summer! 16 Mar 2019 01:39
Very useful Thanks 28 Mar 2019 01:30
Shines dignified, the quality is excellent. For tent lighting at height. 09 Apr 2019 11:57
I could not try because there are no batteries successfully reached my hand in exactly 20 days 02 Apr 2019 12:14
The lantern came quickly (2 weeks before mo) the track was tracked all the time, packed in a pup, the box of the lantern itself was a little crumpled, but the lantern itself was not hurt. The lantern itself is made well and pleasant to the touch, shines well and bright. 05 Apr 2019 22:58
Normal flashlight shines well 18 Feb 2019 22:33
It's smaller than i imagined. But for how small it is lighting pretty quality great price! 14 Mar 2019 14:25
Ordered on january 18 came on february 22, ordered in penza, the efficiency did not check, the lantern quality of its money is worth it.I am happy with the purchase, as i will check the review. With the store did not communicate 02 Mar 2019 03:45
Shines perfectly, itself in the tent. But the modes are full trash. 18 Feb 2019 05:23
jol muxik....:) 06 Feb 2019 23:17
Perfect for iPad pro hat line but make you satisfied 04 Dec 2018 05:55
I received the order quickly, the boxes were a bit crumpled, I received the order quickly, the boxes were a bit crumpled, but the whole product came; until it was checked, you need to buy batteries in a review. but the whole product did not come yet; 21 Nov 2018 04:12