SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide1. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Customs charges and taxes
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us.
We will not be responsible for the following:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyOutdoorPal. (i.e. not cleared by customs, delayed by a natural disaster).
- Delays caused by the customs department in your country.
- Other exceptional circumstances outside the control of MyOutdoorPal.
For further details of charges, please contact your local customs office.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Refunds can be made only if you have received the wrong item.
*You can submit a refund request within 7 days after you have received the item. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14
days.
1. Some products do not support free shipping.
Thank you, excellent thermos.
A good Thermos, there is an unpleasant smell, but most likely for a couple of brewing will fade. Delivery is very fast, no more than 3 weeks
Ordered in Moscow on 13.02.20, SMS about delivery received 03.03.20. The smell inside is present. Later I will add a review
I liked it.
The Thermos is beautiful, the color is bright, with the photo coincides, poured hot tea into it, somewhere after 6 hours the tea is warm yet, not boiling water, but still warm, I recommend!)
Packed well, no damage, mug norms
The package arrived very quickly. Quality is good.
Fast, metal, looks cool and reliable, odorless
Delivery to Peter 2 weeks. I bought for 589 rubles. I bought two pieces (red and black), both are good in all senses. Test: passed boiling water mug, poured boiling water (98 ° C), left the mug closed for 3 hours, after 3 hours the water temperature measurement showed 71 ° C, I think this is a good indicator. The metal part of the mug is executed by 5 points, the Wall is double, the coating is good. Polishing quality. Plastic parts for 4 +, lock tight, plastic processing is not ideal. The print on the mug was erased from the first wipe with a napkin. I'm against disposable cups, against pollution, so I bought this mug, which is what you friends call
The parcel was waiting for a long time 2 months! Winter has passed. Checked the temperature keeps after 4 hours was straight very hot and does not flow! And by the way, the outside does not heat up. So Super! Boldly order.
A bit difficult to open with one hand, but it seems very nice. Good quality. Me like.
Very cool mug! Does not leak if not pour over the line. From evening to morning, of course, everything cools, but I do not need so long. I advise!
Ordered 07.02 received 02.03 Kharkiv, Ukraine. Packaging is reliable, product and store is satisfied. How much keeps the heat complement
Mug liked. Delivery 3 months. I had to double extend the period of protection of the order. The store worked quickly. Packed securely. As will show myself in operation I will add later.
Mug credits, hot drinks holds 4 hours At 100%. Minus one-I think to drink from the neck hot liquids not everyone will like. In general, the purchase is satisfied, I recommend! Cargo Shol two weeks, track number on the Russian Federation was tracked.
Everything corresponds to the description. Good Goods. No smell. 2 hours stably boiling water then cools, but for the office just right!!! No complaints to the store
Very well product as described, it takes a little longer to arrive, but I arrive well and in very good condition packed very well thank you.
It came in a month. I will simply write an additional.
The product reached me in 1 month. Nice carded. Seller very good 28 TL paid customs tax
Went to St. Petersburg a little more than a month. Quality is good, corresponds to the description. I did not check for tightness.
Excellent thermos, I take seagulls to work, the benefit does not spill, and the temperature holds for a long time. I'm happy, 5 +
Mug of excellent quality. All on top! Please note that the filter is installed only in mugs of less Volume 350 ml.
Beautiful and functional excellent quality delivery in time
I haven't been there yet, but I still like everything. Delivery was about a month
High quality quality protection product arrived before the specified day I recommend it. I'm very pleased.