SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide1. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Customs charges and taxes
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us.
We will not be responsible for the following:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyOutdoorPal. (i.e. not cleared by customs, delayed by a natural disaster).
- Delays caused by the customs department in your country.
- Other exceptional circumstances outside the control of MyOutdoorPal.
For further details of charges, please contact your local customs office.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Refunds can be made only if you have received the wrong item.
*You can submit a refund request within 7 days after you have received the item. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14
days.
1. Some products do not support free shipping.
Pretty good looking. Slightly stinks While glue, but I hope soon the smell will pass.
looks good, happy with the quality. have not used it yet!
Bag of norms, but I thought it would be more.
For me it's a little small. But it's okay.
Quality norms, I recommend! The best for this money
All fine, thank you .
For this money a good option. Fastecsy, of course, the cheapest. The length of the straps is enough to attach the bag with a diameter of up to 18 cm. The width of the fastening itself is 27 cm. There is an opportunity to additionally attach something on the molle attachment.
Normal bag, too small.
Exactly as described and prompt delivery.
The fastening system is not modified. The fixed cargo hangs when moving. It is necessary to additionally fasten ties.
In general, it is normal, but why such short slings with fastes I do not understand. Thick bag do not stick. We have to farm longer.
In the Leningrad region for 25 days. The quality is excellent. Thank you.
gr8
Very good product. I Am very satisfied.
ok
Quality is normal
Fire
Excellent quality!
Bag standards, climb Tent and 2, Mat. Need doshit in one place
In appearance, everything is very good. Because of the cables, the sleeve is not very convenient to cling.
Excellent big bag and a bunch of fasteners with it.
The workmanship is decent. Slings with fastes are short-Ocean pack 10 do not capture.
Little, compact and quality
Very cool, solid pannier. Mainly nieprzemakalna. Worth polecic.
perfect and Waterproof!! i love it! two months delivery time