SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide1. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Customs charges and taxes
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us.
We will not be responsible for the following:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyOutdoorPal. (i.e. not cleared by customs, delayed by a natural disaster).
- Delays caused by the customs department in your country.
- Other exceptional circumstances outside the control of MyOutdoorPal.
For further details of charges, please contact your local customs office.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Refunds can be made only if you have received the wrong item.
*You can submit a refund request within 7 days after you have received the item. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14
days.
1. Some products do not support free shipping.
It's good or material, it's good finish. It works well.
Corresponds to the description. Bought a child for playing instead of a toy. Great option considering the price.
Good product meets noted features
The product is excellent! Delivered quickly.
Normal
Well, so, very small in the photo it seems more, it does not approach very close. For a child to indulge will go
The goods to kazan came in 10 days. Very satisfied. Good quality binoculars. Corresponds to the description.
Matches the description. Small binoculars. Adjustable. For its price, visibility and size, normal option. Seller of the good.
Everything came in good condition, clarity is good, pleasantly surprised
The order came in 18 days. Came in the box. In the case, the store put a wipe cloth. Small, compact, increases. I like it. Thank you very much to the seller. Prosperity store
Just like in the description, a little inside the lens hang out, but the view does not seem to affect, ooochn fast delivery less than two weeks ..
very fast delivery with update tracking on day to day basis.. yet to use it
Corresponds to the description. In odessa came for 3 weeks. Optical quality is acceptable, and looks good externally. Very compact, less theater binoculars. Funny toy.
The part works good. Good zooming. Very well built for its price. Can be adjusted with a knob. Small as in picture. Fast delivery.
Everything is fine! The product corresponds to the description, came with a cover and as a gift a napkin for lenses. delivery in m.o. 2 weeks, track number is tracked. store and product recommend!
Everything is super. Two weeks to novokuznetsk. The goods are worth their money.
Excellent increases normally. Made soundly. I liked it. In belarus for 3 weeks
Quickly, the quality is excellent, the increase is slightly more theatrical
Took for 577r, delivery is very fast. Sent the next day after payment, with the store did not communicate. In general, everything corresponds to the description, except for the multiplicity of course. Lenses are clean and really green. To the touch is very pleasant, rubberized and heavy, movable elements move with a light effort, which is pleasant. In general, for this money is a normal toy. i recommend to purchase, only understand that you buy not a professional optical device, but a quality toy.
Delivery to peter two weeks, all as in the description, tomorrow in lighter will be supplemented, in real life.
Very good store and good communication . he is a very honest best seller. I satisfied , Product received very quickly within 2 weeks, good quality as I expected . works well very happy with seller and produce .I recommended highly seller and his business , thank you again and again and good luck dear seller .
Good thing! All as stated by the store! Special thanks for the fast delivery!
Binoculars are good, the material of the case is covered with rubber! Took for a child, he is very pleased!
The order came very quickly! I recommend good binoculars! Complete with binoculars: case, instruction, cloth for wiping lenses!
The product corresponds to the description, compact convenient, what i wanted.