SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide1. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Customs charges and taxes
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us.
We will not be responsible for the following:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyOutdoorPal. (i.e. not cleared by customs, delayed by a natural disaster).
- Delays caused by the customs department in your country.
- Other exceptional circumstances outside the control of MyOutdoorPal.
For further details of charges, please contact your local customs office.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Refunds can be made only if you have received the wrong item.
*You can submit a refund request within 7 days after you have received the item. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14
days.
1. Some products do not support free shipping.
Heavy enough. Toy. I'll wash it expensive. Back folds with difficulty, difficult to stick back, if you use, probably the reverse assembly will be even more difficult. The metal is pleasant to the touch.
Everything is fast and clear! The product corresponds to the description. Tip: you could add a mini instruction on a small sheet of paper.
Thank you. Everything is fine our delivery did not even report finding my order from them 15 days until went took. Cdek goats
The thing is comfortable! Compact and weighs little! Going easy and fast! Shipping fast! Let's see how in the case will be, and otherwise everything is fine!
Perfect for laptop,
Looks firm.
Compact, gathered in 5 minutes. In nature, it has not yet been used, but externally for a low fire is enough, the handle fits. The lid is separately removed, will not burn.
Urun arrived very nice quality Parina deger (but 14 tl tax ucreti aldilar)
I get well, all pieces are fine, it mounts very easy, in the untested fire
It looks great I liked the description and size corresponds very much as I use it update
Quality is good But heavy. You can only take a hike if the backpack is lightweight
Super! Quickly came the goods and delivery to the door for free
The thing packs small. Kind of heavy though. Also hard to put together on the trail. But it works like a charm once it's been put together.
very good
Excellent Product, store recommend
Very comfortable. Does not take up space. Aluminum tubes, stainless steel bars-do not magnetize, steel legs-magnetize. Delivery sdek by courier.
Excellent Product
Cool thing, compact and durable!)
All OK
Cool thing, I will test
Everything matches! Pretty not bad for this money! Delivery about 3 weeks to moscow. took under hiking and cycling trips!
Got it. Thank you. All right.
Tun davggiy avsaarhan ed baina. Machines urd khairzgand yavj l bayg.
good qualität and fast delivery
The goods for their purpose are good. Compact. Easily assembled (even with one hand). Cons-flimsy legs, the cap must either hide for the time of operation, or remove the loop for fastening (it can burn from the proximity of open fire).