SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide1. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Customs charges and taxes
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us.
We will not be responsible for the following:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyOutdoorPal. (i.e. not cleared by customs, delayed by a natural disaster).
- Delays caused by the customs department in your country.
- Other exceptional circumstances outside the control of MyOutdoorPal.
For further details of charges, please contact your local customs office.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Refunds can be made only if you have received the wrong item.
*You can submit a refund request within 7 days after you have received the item. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14
days.
1. Some products do not support free shipping.
13 days on the way to ryazan. Sent out in three or four days. The path was tracked. The goods are excellent, came in intact. Seller recommend.
Everything works well. If you tilt a new balloon, it starts to flare, but this is because of the flow of liquid gas
The burner received by courier straight to the hands near the apartment. The burner looks normal. We need to test. Very fast shipping. 3-4 days after order. I recommend.
Very fast delivery, item liked
The parcel came very quickly, a week before lv. All as in the description and in the photo. In fact, we have not tried it yet, we need to buy a cylinder for a start.
All supper received after 5 days quality super
Shipping just super fast!!!!! The product fully corresponds to the description. In the work i will try later, i think everything will be fine. Thank you.
Very good and comfortable thing.
Excellent burner, suitable for wide dishes, stable. Fast shipping epacket
Looks great and strong, still haven't tested it
It came true quickly, the mail tracked the number, not as other stores, and the burner is made qualitatively, the ignition works.
Super fast shipping. In st. petersburg on the third day. Quality/price is super.
Excellent goods, i advise the store, ignited by a piezo 10 of 10, from Medium (strong) wind does not fade (another chinese took an adapter to a small balloon)
Everything is fine, as in the picture, it came on time, the store recommend
Everything works-checked. everything came quickly and qualitatively. thanks to the store! I recommend everyone on a hike and on nature. five points to the store!
Compact, durable burner
While i still check at home, it works well, i light through the button, the spark is good, the flame is adjustable from the minimum to the giant. I bought an adapter for long cylinders. After i go on a hike-i'll add. Delivery is fast enough. In principle, you can now recommend the goods. But time will show how good it is.
Perfect gas burner
Burner super! Free shipping by courier to the apartment the day after payment!!! Be able!!!
The product is very good and good quality. The comments say the auto-ignition system doesn't work, but I'm working very well. Hope it will not break in long use. I definitely recommend it. He arrived in Turkey in 41 days.
The burner is super, it's bad of course that not to grate here video. Photo will not pass)))
Item received! Delivery by mail, by track number the shipment was tracked. The burner is packed in a plastic box and a plastic bag. In fact, the burner has not yet tried, there is no gas cylinder. In one place, the slag will be burned, i hope it is not involved and will not pass the gas. In general, i deposit the store five stars.
Everything works. Not worse than a home gas stove. i recommend to buy.
The parcel came in three weeks. The product corresponds to the description. I tried everything works. There is really one damage to the gas hose, it does not disturb much.
Grateful to the store from the celestial empire for sending in time, the goods were delivered by courier to the threshold! How the fire will show itself in the matter i will experience in the campaign!!!