SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide1. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Customs charges and taxes
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us.
We will not be responsible for the following:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyOutdoorPal. (i.e. not cleared by customs, delayed by a natural disaster).
- Delays caused by the customs department in your country.
- Other exceptional circumstances outside the control of MyOutdoorPal.
For further details of charges, please contact your local customs office.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds can be made only if you have received the wrong item.
*You can submit a refund request within 7 days after you have received the item. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14
1. Some products do not support free shipping.
Excellent towel, all as in the description of the store.
Thank you store. The goods are super. Recommend
Very good towel. Recommend.
Thanks to the store. I recommend the seller, the package came on time. I buy from this seller a second time. I am satisfied with the quality of the towels and the communication of the seller.
The goods came quickly in three weeks. A thin towel is more like a sheet, but absorbs and dries quickly, suitable for the pool and beach, the most important thing is very compact in the folded form.
It came quickly. the quality of norms, thin, the place takes up a little, took the average-wipe after the shower enough
I will still order, good towels! Took 2, medium and large! Happy! I recommend.
Everything is fine!
Towel Super! Quality fire! The material is exactly what you need!
Huge towels for a small price. Thank you! It was a little dirty, but after washing everything is fine. I advise
Excellent quality dry super fast
Towel, as in the description. Suitable for swimming pool, sports and other... Soft, absorbs moisture well. I recommend.
Delighted!!! Delivery to Peter 13 days!!!! Magic, the towel is excellent big, and pleasant to the touch. I recommend, thank you!!!
Exactly to the description, I recommend the product and store. Fine material and very light. I just loved it.
The color is slightly more towards green. The towel was slightly stained with characteristic traces of being on the storage shelf. After unpacking immediately went to wash. Dry, consider closer, use-add feedback
good quality . dries quickly as described and the shipping was very fast.
Very thin towel. Size corresponds.
Great and yaskravi towel! Easy! But important for trenuvan! Soon I will transfer in the diya, I will try not to forget the additional)
The parcel is still on the way. Delivery problems. The store is in contact. We are waiting
Delivery to Yamal 18 days. My wife liked it (after use I will add). I recommend the store and the product.
Super fast shipping. Product as described. Seems Great!