SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide1. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Customs charges and taxes
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us.
We will not be responsible for the following:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyOutdoorPal. (i.e. not cleared by customs, delayed by a natural disaster).
- Delays caused by the customs department in your country.
- Other exceptional circumstances outside the control of MyOutdoorPal.
For further details of charges, please contact your local customs office.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Refunds can be made only if you have received the wrong item.
*You can submit a refund request within 7 days after you have received the item. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14
days.
1. Some products do not support free shipping.
The lantern is excellent, the signal is loud 6 modes, the charge keeps normally.
I'm very happy with the product. It's better than peraba is. The store has been very attentive at all times with me responding to all my doubts by this means. I recommend it.
Fire flashlight, speedometer works, and the beep is just pipes jericho. In the apartment it is better not to turn on, lays ears, the wife grabbed by the heart when turned on the mallard. On the street you can hear from the distant. Delivery is fast.
The store send by singapore post, shipping is very fast. The flashlight itself is excellent: it shines brightly, yells very loudly, the two-legged run. You can order.
The lantern shines well, the signal is loud
Amazing light, was hard to choose in that much offerings here, but I went for this one. Lighting area for me is very good, way then enough in compared that I had before. Signal is very loud, people get scared of it . Amazing product for this price.
Cool thing. Very satisfied
As it shines in the dark has not yet checked, but "yell" rabid!
It came quickly, everything corresponds to the description, i recommend
It took 20 days to arrive it looks very good, i haven't tried the miles account, lights very well
Very good product, arrived in 21 days. I am very pleased, recommend to all concerned.
Lantern came fast delivery by courier thank you very much. Shining cool
Headlight bomb signal very loud store recommend
Mega fast delivery to kazakhstan. A week later in the country, another week we 've been vandalized. Fully corresponds to the description. Shines brightly, cries very loud. I will close the speaker, bo too much. The indicator shows not exactly, but more or less visible when you need to charge. The only negative, the fastening is flimsy, you need to think.
Great product, reliable store, recommend
Delivery fast straight to the door, shines very bright! After operation, i will add a tip!
The goods arrived 5 days late. Fully matched description.Quality good.Excellent store.I highly recommend.
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Order received after one week. Quality of the light is decent. Dont know how long it will last. Packaging was good, item arrived undamaged. Installation was very easy. Tested during night, the light shines plenty enough to light the road ahead. The only downside of it is that , the light is mounted by a rubber band on the handle bar and it does not get tight for it not to move during cycling it shakes a lot . Especially on bumpy roads it moves down and up.
In belarus three weeks, very loud signal, lantern bright
Arrived well the way says descriptions, came up fast here to Piauí, very helpful and attentive, thank you. Will assemble here now
The lantern can not protect itself from the rain. The insides are visible through the cracks. Shines well. The speedometer works.
Got mega quickly, tk usually understand how much everything goes. The goods are good! The store did not even think to write something. Here with the box only the problem a little bit.
Flashlight is excellent, came quickly! It shines very brightly, the alarm sounds like abnormal!))) four modes, switch by one button. Did not regret!!! I advise everyone!!! Bought for 673r
The order reached the brest region in 16 days, the flashlight works fine, the speed of movement shows, the beep is present, the only thing that confuses is the silicone strap on the flashlight which it attaches to the steering wheel, looks very flimsy and unreliable, but, i can make a mistake, time will show)