SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide1. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Customs charges and taxes
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us.
We will not be responsible for the following:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyOutdoorPal. (i.e. not cleared by customs, delayed by a natural disaster).
- Delays caused by the customs department in your country.
- Other exceptional circumstances outside the control of MyOutdoorPal.
For further details of charges, please contact your local customs office.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Refunds can be made only if you have received the wrong item.
*You can submit a refund request within 7 days after you have received the item. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14
days.
1. Some products do not support free shipping.
Very nice. Not jet tried...
Quality is excellent, delivery to the samara region fast 2 weeks, thank you, purchase is happy, with the store did not communicate
not that big for delivery, but it nice
I loved the quality and it's wide
Arrived quickly, in two weeks to barranquilla colombia
good product. Fast delivery. Hopefully good use in summer next year.
The bag is awesome, went south, bought inside 4 plastic ice containers and took beer with food to the beach, the beer was cold at the entire time of being on the beach (6-7 hours)
Looks good looking, fast shipping. Haven't tried out.
The bag is good, good, strong, roomy. Cold keeps well. The only negative-as it incorrectly distributes the weight, it is heavy to wear on the back.
It's bigger than i thought, good value for money
Fast shipping. Looks like a really good backpack-fridge, not tested yet.
It's big and perfect for a field day. Good material and strong.
I thought there would be a smaller size, delivery is fast. I recommend
my cats also loved it..hahahha
Well made quality. I like it. Not to bulky ans a 1,5 liter bottle fits great
Nagyon szuper Kis táska, KB belefér 2-3 üveg innivaló és ETEL.
At first glance, everything is fine. I needed a backpack urgently on the trip, i was very nervous that the backpack would not have time to come. The track was not tracked, i wrote to the store, he seems confused and said that the goods only arrived in the country, and as a result he was already at the post office. (We also got confused, we waited for many parcels from china). Well, the main thing is on time, the backpack is "puzatyi" it is more in width volume than in length. Externally it seems roomy. Let's see how the cold keeps
The product is as in the description. Looks good quality. After I start using it, I'll go back again.
great bag, save temperature, good quality, fast shipping
I haven't tried it yet with weight, the seams and above all the zipper don't look very good quality to me but you can't order more for the price you have
It's just a bomb backpack. The size is standard as a normal backpack. I'm delighted with the quality (i compare with thermo-bags of five for 200₽, it was better by the way than from a tape for 600₽) the cover is trimmed with a special thick durable foil, and inside the material as for the bag (tourists know, the ccw does not know google). Before st. petersburg it was exactly 10 days, with the store did not communicate. Guys it's just a bomb, the cold holds 12 hours, we were in the heat and all the drinks and watermelon were icy. Oh yes, i almost forgot, i get 4 bottles of 1.5 liters more and the place on top remains. Clas, i do not regret a penny.
Tested the bag. I took with me on a 5-hour trip. Carrying milk, smoked meat and cheese, laying the cooling plates. The products arrived chilled, nothing spoiled.
Like. Goods came as the pictures.
The size is optimal, more than average, i think pieces of 5 and a half will enter and memto will remain on top. The price is a fairy tale, the track is traced. While they are ventilated.
came quickly... very nice bag... stitching came apart at the very top... can't use the top strap... but the back straps are great too use...