SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide1. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Customs charges and taxes
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us.
We will not be responsible for the following:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyOutdoorPal. (i.e. not cleared by customs, delayed by a natural disaster).
- Delays caused by the customs department in your country.
- Other exceptional circumstances outside the control of MyOutdoorPal.
For further details of charges, please contact your local customs office.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Refunds can be made only if you have received the wrong item.
*You can submit a refund request within 7 days after you have received the item. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14
days.
1. Some products do not support free shipping.
The tweezers are plastic and the scissors are very weak. The rest is fine.
Great quality very happy
looks like a good set
Fast Delivery Good followed
Perfect
Great
Verry fast shipping. Thanks
Everything came whole, a casing without defects. 10 wet napkins without alcohol turned out to be very wet, the sensations to the touch are strange, but for wiping the hands of the norms. Cotton sticks pieces 70 for 2 packs. 2 bandage looks very dense. 2 paper patches are comfortable to use, tear off well, to the skin stick normally, but as for a long time, not known. The harness is elastic, durable enough. Scissors are sharp, for the House will come down. Credit card multitool-saw in principle saws, knife cuts, can opener on canned food did not check, nuts did not twist, only did not understand what is needed on it a circle with curves of lines, and a long oval, there are no claims on strength. Multitool-compact, the saw is sharpened in one direction, if you try something you can cut off, the knife will come down, the cutters cut, in general 7,8/10. Band saw is very good. Carbine with Compass came separately, the only negative. The second multitool knife is sharp, but did not understand how to cut and cut, so as not to cut the hand.
Nice surprise such set
As described. Good quality, compact size, happy
I arrive all right, even before the estimated date, all good.
Product same as description perfect
Everything exactly came quickly
Pretty good first aid kit. The case is nice as is the flashlight and the tactical pen but the multi-tool fell apart when I took it out of its sheath. Good basic selection of first aid supplies. This was shipped fast.
Excellent product and on time.
All in place
Very good product. I am satisfied.
Everything OK. Fast delivery to Central Europe - 2 weeks. Recommend Seller.
It contains exactly everything advertised. Fast shipping. Correct packaging. Quality multitool plier more than acceptable. The flashlight works perfectly. Superb quality-price ratio. Highly recommended.
Great price and value rate. Recommended!
The parcel arrived within the deadline. The product is satisfied, who needs everyone I recommend.
super happy with my purchase... box is full of useful stuff.. good quality. highly recommend.
Everything, as in the description. The parcel came quickly. All quality, in separate packages. Thank you store
Exceptional quality, it's taken a little longer than expected but it's certainly worth it.
Everything is fine, complete set. Alcohol napkins and other consumables-fresh. Pretty heavy box