SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide1. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Customs charges and taxes
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us.
We will not be responsible for the following:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyOutdoorPal. (i.e. not cleared by customs, delayed by a natural disaster).
- Delays caused by the customs department in your country.
- Other exceptional circumstances outside the control of MyOutdoorPal.
For further details of charges, please contact your local customs office.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds can be made only if you have received the wrong item.
*You can submit a refund request within 7 days after you have received the item. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14
1. Some products do not support free shipping.
For the price is the oké
It's comfortable and just like in the pictures.
Very good service, and the product arrived very fast, 27 days!! Very satisfied!!
Excellent product! Very beautiful! Recommend!!
Excellent quality quickly arrived
Well received but delivery I was delivered well after the delivery end date
I like It. I use It and can tell You It is just fine! Order dont hesitate!
Product very good quality time delivery very fast, about 15dni.
Excellent product. You are. Thank you all.
Excellent product, good material, comfortable and shipped within reasonable delivery time for chile
Late to arrive
Helmet consistent with the description. Workmanship porządne
THE helmet is very beautiful and comfortable, spectacular quality price!!
Excellent helmet and store. Arrived very fast.
Helmet top. Worth every penny. Arrived in 15 days in my home in mines
It's all right! As it came out in product description. Very happy with the product and the shop! I recommend 100%
Everything comes in perfect condition, i recommend the store
THE helmet is very beautiful and very well finished
Beautiful, very correct finish and exact size. For the price I recommend
Good helmet, color came very clear but worth the price.
Arrived early, very light equipment, recommend!
Great quality product. Arrived here in Brasília/DF/Brasil in 5 weeks.
Satisfied with the product, shipping fast, but took 30 days to arrive, because the service delivery of Brazil. After use will leave the Feedback. Thank You!