SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide1. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Customs charges and taxes
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us.
We will not be responsible for the following:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyOutdoorPal. (i.e. not cleared by customs, delayed by a natural disaster).
- Delays caused by the customs department in your country.
- Other exceptional circumstances outside the control of MyOutdoorPal.
For further details of charges, please contact your local customs office.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Refunds can be made only if you have received the wrong item.
*You can submit a refund request within 7 days after you have received the item. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14
days.
1. Some products do not support free shipping.
What you need. I'm happy. Everything works. I recommend. 02 May 2019 12:58
It's a very good tool. I'd like to buy it next time. 14 May 2019 20:23
it came early than expected 21 Jan 2019 00:20
Without a squeeze took. Heads 8.9.10 do not fall out of the quadrant. Protect and twist only on the road))). 24 Apr 2019 13:07
Ase nlrmalno 04 Apr 2019 05:41
All at the level 14 Apr 2019 15:21
The quality is excellent, sent quickly, but the month of krasnodar territory passed! 18 Feb 2019 22:28
Grabbed the magnet in the key for the bit, it looks like the whole batch is such, after the dispute returned 3 $ 28 Jan 2019 00:34
It was a long time, i did not communicate with the store. Product and store recommend 18 Mar 2019 04:37
All as in the description. Everyone is happy. Before kursk delivery month. Recommend to purchase 24 Mar 2019 22:55
Excellent backpack and a set of key necessities))) 21 Mar 2019 07:17
As much speed as possible. Teşekkürler 22 Feb 2019 03:41
Really useful and handy tool for travelling, snowboarding, etc. Has everything you would need for a quick repair! 31 Jan 2019 15:13
Otimo produto!! 30 Jan 2019 10:07
Excellent product 14 Jan 2019 14:17
Did not check for hardness but sent fast 24 Jan 2019 02:59
Fast, high quality. Very good. 23 Jan 2019 07:36
The product is beautiful but it took more than 1 month to arrive but the product is beautiful 18 Jan 2019 16:07
Looks decent from 28 Dec 2018 06:09
Fast delivery came in 4 weeks time. Excellent product good quality. Highly recommend the store will definitely buy from them again...well done 13 Dec 2018 02:49
Cargo arrived in 29 days product good quality. 10 Dec 2018 07:22
Like the description. I arrive in less time than expected 26 Nov 2018 03:08
I have not yet looked, (i will publish the photo later) but i think everything is oppersonally, t. K got everything quickly accurately in the specified time, thanks to the store i recommend. 29 Nov 2018 00:36