SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide1. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Customs charges and taxes
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us.
We will not be responsible for the following:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyOutdoorPal. (i.e. not cleared by customs, delayed by a natural disaster).
- Delays caused by the customs department in your country.
- Other exceptional circumstances outside the control of MyOutdoorPal.
For further details of charges, please contact your local customs office.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Refunds can be made only if you have received the wrong item.
*You can submit a refund request within 7 days after you have received the item. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14
days.
1. Some products do not support free shipping.
Great towel. Especially for sports
The color is saturated, when the first wash shed, be careful. Absorbs well and dries quickly. The size corresponds to the ordered 80 × 160. Description corresponds
Super towel! The quality is good, the material is pleasant, the towel itself is light and comfortable, took for the beach. Later i will add a review.
Beautiful product of
Long shipping, even opened a dispute, as the protection time expired, but the producer immediately responded, tracking all the way, the towel is soft, there is no big smell, the seams are neat, individual handbags to each towel
Good towel, especially on the road hike. And the beach is also good, absorbs and dries quickly
The product is very good
I arrive a month earlier than expected, very good quality as seen in more store photos i still don't test it but i think it will be as the specifications anything i add to the comments
All ok
Very fast shipping. Very friendly contact. Very good quality. Thx from münster germany
Super
Towel quality liked
Fast shipping
Excellent towel for the beach. Compact and correct size. Purchase satisfied. I recommend
The product arrived as pictured and fast. thanks
Great towel. Qualitatively processed edges. I liked even more than what i took in the sportsmaster.