SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide1. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Customs charges and taxes
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us.
We will not be responsible for the following:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MyOutdoorPal. (i.e. not cleared by customs, delayed by a natural disaster).
- Delays caused by the customs department in your country.
- Other exceptional circumstances outside the control of MyOutdoorPal.
For further details of charges, please contact your local customs office.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Refunds can be made only if you have received the wrong item.
*You can submit a refund request within 7 days after you have received the item. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14
days.
1. Some products do not support free shipping.
All works body without defects charged 09 Jan 2019 04:55
Goods as described. Well packaged fast shipped. Thank You 03 May 2019 06:49
Fast shipping all works 01 Mar 2019 23:33
Good flashlight! 18 Apr 2019 11:11
excellent 15 Apr 2019 12:56
Ordered 12.03.2019, in the irkutsk region. Received 05.04.19. Everything works. Corresponds to the description. Seller recommend. With the store did not communicate, there was no need .. 05 Apr 2019 00:15
Excellent delivery, excellent flashlight. with the store did not communicate. i recommend the seller. i ordered more. 27 Mar 2019 04:25
Ok 21 Mar 2019 04:18
Understanding store, came with a tara and took over ďand discontarne something 23 Mar 2019 06:28
Packed well. Everything works. Shines well. 12 Jan 2019 01:09
Perfect i delay a little but always within the expected time, i arrive in good condition well certain, i recommend this store, happy with my lamp 14 Mar 2019 06:56
Everything works! In the summer we'll see how much is enough. Thank you 12 Mar 2019 03:47
Arrived quickly. the battery is not lithium... otherwise matches. the cover With the solar panel after a small turn is removed and the battery is visible. the capacity is not marked. 3 aaa batteries. with usb charge gives out, but from the lantern to charge ridiculous. it probably has a battery not more than 500ma. 09 Mar 2019 05:40
Thank. Super quality. Excellent packaging. Fast shipping. 07 Mar 2019 04:15
Normal convenient lantern came quickly package whole everything works 06 Mar 2019 16:23
The flashlight thought it would be big, and it's small, for fishing and camping the most when in the tent or by the fire to sit, in the summer i will take it fishing 06 Mar 2019 02:26
A good flashlight is only small very. Expected more 20 Feb 2019 07:46
Delivery-a month and a half. the flashlight is chic. 29 Dec 2018 06:19
Normally, let's see how in work, bought at the cottage until spring will lie. 28 Jan 2019 23:58
Fanarik received intact and safe!!! Fully corresponds to the description of quality Oh good!!! Thank you store!!! 19 Feb 2019 05:28
The order came quickly, took 2 flashlight packing a little mint but everything is whole, the quality is excellent, small but remote, came charged, shine bright, i tried charging the mobile phone from usb charging goes and all the other functions in the lanterns work, Who wants to buy such a lantern and in some doubt and reads other not real reviews that according to the description, it does not correspond to the wrong faith everything is fine. I advise the goods. At the request of a person i will order again from this store, i recommend the product and the seller, he many thanks and strong five stars. 08 Feb 2019 09:35
+ 5 good store 13 Feb 2019 05:29
The lantern is super. Charged. 09 Feb 2019 01:29
Very satisfied 03 Feb 2019 11:21
Thank you, everything works. 31 Jan 2019 09:28